Tips for Smooth Deliveries Over the Coming Months
As we enter the busy November and December months, we know how important it is to ensure your deliveries run smoothly. With increased volumes across the freight network, a few proactive steps can help minimise disruptions and ensure your freight gets where it needs to go on time.
Here are some key tips to help ensure successful deliveries during the holiday season:
Notify Us Immediately About Driver Issues:
If your driver doesn’t arrive at the usual set time, please let us know right away. The sooner we hear from you, the quicker we can follow up with the carrier on your behalf and work to resolve the issue.
Plan Ahead for Increased Volumes:
Schedule your shipments early wherever possible, especially for time-sensitive deliveries. This allows us and the carriers to accommodate your needs more effectively.
Ensure Clear Labeling and Address Details:
Double-check that all labels are correct and addresses are correct to avoid delays during sorting and transit.
Communicate Any Changes:
If you’re expecting changes in your delivery patterns or volumes, please let us know in advance. This helps us coordinate better with carriers and ensure there are no surprises.
Urgent Delivery? We've Got You Covered:
Inform our team about any urgent shipments, and we'll initiate a pre-alert to monitor your package closely from dispatch to doorstep.
Our team at Zend is here to support you through the peak season. If you have any concerns or need assistance, don’t hesitate to contact our customer services team at solutions@zend.co.nz or call them on 0800 771 747.
GOODBYE COURIER SOLUTIONS, HELLO ZEND.
1 APRIL 2019