Yes, however it is not available with some carriers and some areas of New Zealand. Call one of our Zend masters on 0800 771 747 for further information.

Great. That’s what we’re here for! We can organise a “priority delivery” which notifies the courier that your parcel is urgent and needs to be delivered. This can only be done on important parcels, not everyday items.

Yes, let’s talk about your requirements today call us on 0800 771 747 and ask for sales or email us

When you are sending items that are hazardous e.g. paints, aerosols and batteries, you must follow a Dangerous Goods (DG) Policy before your freight can be accepted for transport. You must complete a Dangerous Goods Declaration Form please contact us at solutions@zend.co.nz, we can provide you the relevant form and assist you in completing your form.

They both have their advantages depending on the size and cashflow of your business, tickets need to be purchased in books up front and are very specific around what ticket applies to types of freight and services, where as electronic ticketing enables you to create an electronic ticket daily, which is more tailored to your business requirements with types of freight and service, electronic ticketing gives you flexibility, and can be more cost effective.

No, a ticket number is required at all times to track parcels. It also assists tracking if you keep the address the item is being sent to.

As drivers do not carry tickets on-board, you can either call us on 0800 771 747 or email us to order ticket supplies.

Your Ticketing Schedule shows which tickets to use for each area in New Zealand. For an updated copy of your ticketing schedule please call our Zend Masters on 0800 771 747.

Simple. We can charge a one-off delivery to your account. Please call us on 0800 771 747 to organise this service. Please note, this excludes Saturday deliveries.

Call us on 0800 771 747 or e-mail us at solutions@zend.co.nz and we will do a Proof of Delivery (POD) for you. This tells you when the parcel was delivered, where it was delivered and who signed for it.

Either call us on 0800 771 747 anytime any day or email us solutions@zend.co.nz.

Yes, this process is called reverse logistics. We can organise a courier to pick up the parcel from your customer and return it to you. Please call one of our Zend masters on 0800 771 747 or e-mail solutions@zend.co.nz with the pick-up details and the contact name or complete a Reverse Logistics Form which we can provide you, e-mail solutions@zend.co.nz. Please note: this service costs more than your prepaid tickets because of the additional administrative processing.

Yes, we can charge one-off pick-ups to your account. Please be aware that charges differ to your prepaid tickets as there are administrative costs for processing. Call us on 0800 771 747 or email us at sales@zend.co.nz

This is calculated by multiplying the height x width x depth of the parcel. Say you were sending a parcel 40cm (h) x 20cm (w) x 60cm (d), the calculation would be: .40 x .20 x .60 = 0.048m3. Click here to see our handy guide on Measuring Cubics.

You are charged whichever is greater—the tonnage weight or the number of cubic meters. To calculate the weight into a cubic measurement, divide the KG weight by 1000, and then multiply this number by the weight again. This is the cubic measurement. So, say your package weighs 200kg, divide 200 by 1000 and then times it by 200, which gives you 40 cubic meters. In this instance you would be charged by the weight.

Deliveries to rural areas and Waiheke Island incur an additional charge. Deliveries to rural areas can take up to two additional working days. A rural location is classed as:

• Any address with an RD (Rural Delivery) area
• Any Rapid number in the address
• Where a parcel is handed to a forwarding agent i.e. rural mail or another carrier (if in doubt, please contact Customer Services, who can confirm).

Click here to see our Guide To Rural Areas. Please note this list is subject to change without notice and is a guide only as some areas change to become rural and therefore incur additional rural charges. (This is also a very handy guide to New Zealand cities.)

FAF is a variable fuel surcharge used by freight and courier companies to recover their costs for fuel increases at the pump. This changes regularly, even weekly, and can be adjusted both upwards and downwards. The FAF is on-charged by Zend at the exact same rate as that charged by the particular supplier. Whenever incurred it will always appear on invoices for products/services from those specific carriers.

RUC is a fee(s) for road use levied by the New Zealand Transport Agency on drivers of diesel-powered vehicles.

Please email accounts@zend.co.nz with any changes to your company information.

Please contact our Accounts Team on 0800 771 747 or email accounts@zend.co.nz.

Our terms of credit at Zend are strictly 20th of the month. For a copy of the Terms of Credit please call us and ask for our accounts team on 0800 771 747 or email accounts@zend.co.nz.

For a copy of our ZEND Terms and Conditions click here

Please notify our Claims Administrator, call us on 0800 771 747 and ask for claims or email us at claims@zend.co.nz within 48 hours of incident.

No, we do all the paper work for you. Once you have notified us of the claim and provided us with an invoice for the cost of the product (with no margin added), we will process everything.

We would love to talk and understand where we can improve. Please call 0800 771 747 or email us at solutions@zend.co.nz to discuss with our friendly Zend Masters.